Return-Policy

At World Safari Shop, we want you to be satisfied with your purchase. Please review our product return policy below before requesting a return. We strive to provide a transparent process for all our customers to ensure a positive shopping experience with every order placed. Our priority is clarity and fairness for everyone browsing our catalog.

Product Return Policy Eligibility

All returns require prior authorization from World Safari Shop. To request a return, please contact us at customerservice@worldsafarishops.com within 15 days of receiving your order. This timeframe ensures we can address issues while transaction records are fresh. Timely communication helps us resolve matters quickly.

Once you reach out, our team will review the details. Authorization is a critical step to ensure your return is tracked and processed efficiently. Please wait for a confirmation email before shipping any items back to our facility or our vendors. This step prevents lost packages and ensures proper credit.

Requests sent after the 15-day window may not be eligible for standard processing. We encourage all shoppers to inspect their items immediately upon arrival. If an item is part of a gift, please ensure the recipient checks the contents early. Our support staff is ready to assist with any questions.

We understand that special circumstances can arise during the shipping and receiving process. If you encounter delays in delivery that affect your inspection period, please let us know. We aim to be reasonble while maintaining the integrity of our operational timelines. Your satisfaction is our goal.

Food and Beverage Products

Food and beverage products are final sale and cannot be returned. This product return policy is strictly enforced to maintain health and safety standards for all of our consumers and staff. Due to the perishable nature of these items, we cannot accept them back once they leave our controlled environment.

The only exception is if a food or beverage product arrives defective, spoiled, or damaged during shipping. If this occurs, please contact us within 15 days of delivery. We take quality control seriously and will work quickly to rectify any shipping errors or quality concerns. Your health remains our first concern.

To expedite your claim, please keep all original packaging. We may request photographs or other information to verify the issue before providing a replacement or other appropriate resolution. Providing clear, well-lit photos of the damage helps us improve our packing and shipping methods for the future.

In cases of spoilage, please do not discard the item until our team has reviewed your case. Documentation is essential for us to file claims with our shipping partners. We appreciate your cooperation in helping us maintain the high quality of our global food and beverage selection.

Safety regulations prevent us from restocking any opened or consumed food items under any circumstances. If the seal is broken upon arrival, please document it immediately. We strive to source the freshest international goods and want to ensure they arrive in perfect condition for your enjoyment.

Damaged, Defective and Wrong Products:

If you receive a product that is damaged in shipping, defective or wrong product （NOT the product you ordered as shown on your payment receipt), please return it during return and exchange time period. The exchange time period is 15 days from the day we receive confirmation from the delivery company that your order has been delivered.   World Safari Shop will arrange for a replacement. Please call (603) 699-6861 or email us at customerservgice@worldsafarishops.com

Please Note:

For products other than food and beverages, we accept returns provided:

  • Arrives damaged during shipping;

  • Is defective; or

  • Is different from the item you ordered.

We source our merchandise from a pull of well vetted vendors. We understand that errors can happen during fulfillment. If you receive an item that does not match your purchase confirmation, please notify us immediately. We are here to advocate you, our customer. Our goal is to ensure you receive exactly what you intended to buy from our diverse global selection. Accuracy in your order is our commitment.

All approved returns must be authorized before they are shipped back to us. Sending items back without an official authorization number may lead to significant delays in processing your request. It may also lead to the refusal of the package at our receiving dock. Our product return policy requires this prior approval step for all shipments.

Once authorized, please use the specific address provided by our team. Some items must return to our main hub, while others go back to regional partners. Following these instructions ensures your refund is not stalled by logistical errors. We work hard to keep this process as smooth as possible.

Please do not send items to our corporate office unless specifically instructed to do so. Many our our artisanal products follow specific logistical paths for inspection. Using the correct warehouse address is the fastest way to get your return processed and your refund finalized.

Condition of Returned Items

Unless the item is being returned because it is defective, damaged, or incorrect, returned merchandise must be in like-new condition. This means the item should be in its original state, including all tags, inserts, and protective coverings. These must be included at the time of delivery.

Returns will not be accepted for items that:

  • Show signs of misuse or excessive wear;

  • Are scratched, dented, stained, or otherwise damaged after delivery; or

  • Contain writing, highlighting, or other markings (including books).

Items must be suitable for resale to qualify for a standard return. If an item is returned in a condition that suggests it has been used, we reserve the right to deny the return. We may also offer a partial credit based on the diminished value. Our product return policy maintains these high standards to protect product quality.

Please handle all fragile items with care while they are in your possession. We recommend keeping the original shipping box and packing materials until you are certain about your purchase. Proper repacking is vital to ensure the item arrives back to us without new damage.

If an item is returned with missing accessories or parts, we may need to deduct the cost of those parts from your total refund. To avoid this, please double check the package before sealing it. Each component is important for the complete product experience we provide.

How to Return an Item

To start a return, please contact us at customerservice@worldsafarishops.com. You can also call or leave a message at:

  • (603)-879-0707

  • (603)-802-7040

  • (603)-699-6861

When you contact our support team, please have your order number ready. This helps us locate your transaction quickly and identify the specific items you wish to discuss. Our representatives are available to guide you through each step of the return process. We appreciate clear details regarding the reason for your return.

We will contact the vendor on your behalf and copy you on the message. After that, we will wait for the vendor’s instructions and follow up with you with the next steps. Many of our unique products ship directly from artisans and suppliers, necessitating this coordinated approach. This protects our global network.

Communication is key during this period. We ask for your patience as we coordinate between different time zones and logistics partners. Every update will follow our product return policy to ensure clarity. We will keep you updated via the email address associated with your original order until the matter is fully resolved. Our team tracks every inquiry until completion.

Our customer support experts are dedicated to making this as simple as possible. Whether you choose to email or call, हमने सुनिश्चित किया है that each staff member is trained to handle your specific needs. We value your feedback and use it to refine our communication.

Bundle Discounts and Promotional Items

If your order qualified for a bundle discount or included a free promotional item, all items included under our product return policy must be returned together. This requirement ensures that the promotional value is maintained according to the terms of the original sale. We want to be fair in our pricing.

Returning only part of a bundled purchase may result in the promotional discount or free item being forfeited. In such cases, the refund amount may be adjusted to reflect the full retail price of the items you choose to keep. We encourage customers to review the total value of their bundles before initiating a return.

If a free gift was included with your purchase, it must also be in original, unused condition. These items are subject to our product return policy for verification. If the free gift is not returned, its current retail value will be deducted from your final refund. This helps us maintain our promotional programs for all future customers of World Safari Shop.

Please note that some special clearance bundles are considered final sale and may not be eligible for returns. Check your receipt for any "final sale" designations. We strive to provide the best value on our sets and bundles while maintaining sustainable business practices for our artisan partners.

Restocking Fee

There is no restocking fee for authorized returns shipped using a World Safari Shop prepaid return shipping label. Using our provided label ensures the package is tracked and insured, protecting you from loss or damage during the return transit. This is the safest way to return your purchase.

Authorized returns shipped using another shipping method will be subject to a $45.00 restocking fee. This fee covers the manual processing, inspection, and administrative costs associated with untracked or outside shipments. We highly recommend using our prepaid labels to avoid these additional costs under our product return policy.

The restocking fee is applied per shipment, not per item. To minimize costs, please try to consolidate your authorized returns into a single package when possible. If you choose your own carrier, please provide us with the tracking number so we can monitor the arrival and avoid further delays. Our product return policy aims to simplify these logistics.

We implement these fees to maintain our high service level for all shoppers. Processing outside shipments often requires manual intervention and additional security checks. By using our domestic labels, you help us keep our operations streamlined and our prices competitive for everyone in the World Safari Shop community.

Refunds

An approved refund will be issued to the original credit card used for the purchase. Refunds cannot be issued to a different payment method. This is a standard security measure to prevent fraud and comply with the regulations set by credit card processors and financial institutions. We take financial security seriously.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Every inspection adheres strictly to our product return policy to ensure fairness. If approved, the credit will be processed automatically. Please note that it may take several business days for the credit to appear on your bank statement. This depends on your card issuer.

If you have not received a credit after a reasonable amount of time, we suggest contacting your bank first. Often, there is a processing period before a refund is officially posted. If you have done this and still have not received your refund, please reach out to our team. We can provide further investigation regarding our product return policy and your specific transaction.

Our customer service department is committed to resolving every refund request fairly. We value the trust you place in us when shopping for unique goods. If any part of the refund process is unclear, our team is happy to explain the timeline or status of your specific account credit at any time. Our product return policy applies to every request.

We appreciate your patience while financial institutions complete their internal processing. While we initiate the refund immediately upon approval, the final visibility on your statement is controlled by your bank. We are here to provide transaction IDs if your bank needs them to track the entry.